Billing & Plans

HyperStudy offers three plan tiers to meet different research needs. This guide explains plan features, pricing, and how to manage your subscription.

Plan Comparison

Feature	Free	Pro	Enterprise
Experiments	3	25	Unlimited
Participants/Month	50	500	Unlimited
Storage	1 GB	50 GB	500 GB
Team Members	1	5	Unlimited
Video Chat	-	1,000 min/mo	Unlimited
Recording Storage	-	25 GB	100 GB
HLS Transcoding	-	Yes	Yes
API Access	-	Yes	Yes
Custom Branding	-	-	Yes
Priority Support	-	-	Yes

Plan Details

Free Plan

The Free plan is ideal for:

• Individual researchers getting started
• Small pilot studies
• Testing the platform

Limitations:

• No video chat capabilities
• No API access for external integrations
• Single user only

Pro Plan

The Pro plan is designed for:

• Research teams and labs
• Studies requiring video chat
• Projects needing API integration

Key Features:

• Video Chat - Real-time audio/video communication between participants
• HLS Transcoding - Automatic video optimization for smooth playback
• API Access - Programmatic access to your data

Enterprise Plan

The Enterprise plan is built for:

• University departments
• Research institutions
• Large-scale studies

Key Features:

• Unlimited resources - No caps on experiments or participants
• Custom Branding - Add your institution's logo and colors
• Priority Support - Dedicated support channel

Upgrading Your Plan

To upgrade to a paid plan:

1. Go to Settings > Organizations
2. Select your organization
3. Click the Billing tab
4. Click Upgrade Plan
5. Select your desired plan
6. Enter payment information
7. Confirm the upgrade

Your new plan takes effect immediately.

What Happens When You Upgrade

• New quotas are available immediately
• All new features are enabled
• Existing experiments continue unchanged
• Billing cycle starts from upgrade date

Managing Your Subscription

Viewing Billing Information

The Billing tab shows:

• Current plan and status
• Next billing date
• Payment method
• Billing history

Updating Payment Method

1. Go to Settings > Organizations > Billing
2. Click Manage Payment Method
3. Enter new payment details
4. Click Update

Downloading Invoices

1. Go to Settings > Organizations > Billing
2. Scroll to Billing History
3. Click the download icon next to any invoice

Changing Plans

Upgrading

Upgrading takes effect immediately. You'll be charged a prorated amount for the remainder of your billing cycle.

Downgrading

To downgrade to a lower plan:

1. Ensure your usage is within the new plan's limits
2. Go to Billing > Change Plan
3. Select the lower plan
4. Confirm the downgrade

The downgrade takes effect at the end of your current billing cycle.

warning

Before downgrading, ensure your:

• Experiment count is within the new limit
• Storage usage is within the new limit
• Team size is within the new limit

You cannot downgrade if you exceed the new plan's quotas.

Canceling

To cancel your paid subscription:

1. Go to Settings > Organizations > Billing
2. Click Cancel Subscription
3. Confirm cancellation

After cancellation:

• Your plan continues until the end of the billing period
• You'll be moved to the Free plan
• Data exceeding Free plan limits may become inaccessible

Plan Status

Your subscription can have the following statuses:

Status	Description
Active	Subscription is current and paid
Trialing	On a free trial period
Past Due	Payment failed, retrying
Canceled	Subscription ended

Handling Payment Failures

If a payment fails:

1. You'll receive an email notification
2. We'll retry the payment several times
3. Update your payment method if needed
4. After multiple failures, your plan may be downgraded

Enterprise Inquiries

For Enterprise plans or custom pricing:

• Contact: support@hyperstudy.io
• Include your organization name and requirements
• We'll schedule a call to discuss your needs

Enterprise features include:

• Custom quotas based on your needs
• Single sign-on (SSO) integration
• Dedicated account manager
• Custom SLAs